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RETURNS

Since our Plant Strong Living food boxes contain perishable food, we do not accept returns.

REFUNDS

All cancellation requests need to be sent to hello@plantstrongliving.co.nz before Thursday 12pm the week before (5 days notice) to be eligible for a refund. We will send you an email to notify you that we have received your request for refund. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@plantstrongliving.co.nz

EXCHANGES

We only offer refunds for food or items if they are missing, defective or damaged. We cannot (in most cases) send out a replacement food item. If you need to request a refund please send us an email with a photo of the defected food or item to hello@plantstrongliving.co.nz

REIMBURSEMENTS

We will not issue any reimbursements for any ingredients omitted from the box due to allergies. We will replace with another suitable ingredient when and if possible.